Additional Business Process Information

We can provide services to support you in all areas of business process management from process design and development through to implementation of new or changed processes. 

Process Design

We can work with you to:

• define all (or parts of) your organisation’s overall information architecture or framework (that business processes form a part of)
• develop online business process structures and frameworks (e.g. business models, knowledge centres etc)
• identify and classify existing business processes
• determine which business processes require capturing (based on your priorities and business goals).

Process Map Development

We can:

• facilitate business process mapping workshops, and
• teach your staff to map business processes (via our public Mapping Business Processes workshop or by customising a process mapping programme to suit your organisation’s specific requirements)

Process Map Illustration

We can:

• develop standards and reference materials for developing business process maps
• develop process maps in Microsoft Visio for you or teach you (or your support staff) how to use Visio to develop process maps (including templates and stencils to make life easier), and
• provide quality assurance for any business process maps you produce.

Process Support

We can:

• analyse current business processes to identify and document how to improve/streamline them
• set up and manage process capture and improvement exercises
• provide ongoing mentoring, coaching and support
• determine effective methods for representing business processes to the business
• determine how best to document information that supports business processes (e.g. specific procedures, policies, training materials, tools and templates, etc)
• provide techniques for deploying processes to the business
• develop support mechanisms to ensure processes are effectively managed and maintained, and
• help you to plan for and control process change.