Mapping Business Processes

    • Introductions and Workshop Objectives
    • Session 1 - Introduction to Business Processes
    • Session 2 – The Business Process Map Development Lifecycle
    • Session 3 – Business Process Map Facilitator’s Procedures
    • Session 4 - Practical Exercises (An opportunity to observe a process mapping session in action and then practise what you have learned.)

    Note: This workshop does not cover how to use process mapping software. However, we are more than happy to either:

    • develop process maps for you, or
    • teach you (or your support staff) how to develop process maps (including stencils and templates to make life easier).

    Supporting Material

    The supporting materials that you can take away with you include:

    • a Mapping Business Processes reference guide
    • quick reference cards, and
    • examples of mapped processes.